Client charter

You need an accountant. Indeed, you may already have one. What do you look for, what do you really expect from your accountant?

      It is not just professional expertise.

      It is not just quality advice.

      It is not just a sound reputation.

You should get all of these for starters. But what our clients appreciate as much as the above, what keeps them happy and loyal to Ward Mackenzie, is:

      Timeliness - we always return calls. We do not sit on correspondence – we deal with it. Our accounts preparation and reporting is punctual.

      Cost - we work on a fixed fee basis, agreed in advance with the client. So you know where you are with costs, and can budget accordingly (usually by standing order). Other, one-off “event billing” is invoiced promptly, and discussed with you.

      Consistency - we like you to work with the same partner and the same staff. Consistency builds a trusting relationship, and assists instant rapport.

If you already have an accountant, and are getting this kind of personal attention (good, isn’t it?) – then you don’t need to read any more.

Accountancy is a service industry, and Ward Mackenzie understand the need to SERVE you, the client. It doesn’t matter whether you are a corporate client, a sole trader, or a tax-return only client – our approach is the same. We take a personal approach to your business affairs. The partners believe in dispelling the image of remote, stuffy professionals – and offer an accessible, individual service.

If you are one of our clients, then you know what we are talking about, you know we keep our promises. If not, we want to come and meet you. Business is good, and we are always looking for more. Let us give you a fixed fee proposal for your audit and other accountancy requirements. What’s the catch? There isn’t one – it is a free service without obligation. It is a great opportunity to evaluate your accountancy services – and 30% of all those we present to become clients of Ward Mackenzie.

Look, it takes special skills to start and run a business; let us help you with our special service. We are easy to talk to, have a clear free structure and we do things on time!

Please contact us today for futher information »
About us

Accountancy is a service industry, and Ward Mackenzie understand the need to SERVE you, the client. It doesn’t matter whether you are a corporate client, a sole trader, or a tax-return only client – our approach is the same. We take a personal approach to your business affairs.

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Get in touch

Tunbridge Wells 01892 514451


info@ward-mackenzie.co.uk


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